Refund policy

Tazooko Care: faulty, damaged or wrong items

If your order arrives damaged or faulty, or you receive the wrong item, tell us within 90 days of delivery and we will make it right. This is on top of your rights under the Australian Consumer Law, which do not expire after 90 days.

You can choose a replacement, a refund to your original payment method, or store credit with a 10% bonus. Store credit needs a free account.

To help us resolve it quickly, send your order number, three clear photos of the item, a photo of the packaging and shipping label, and a short video showing the problem. We may ask for extra photos, a new video, or the item back. If the problem is confirmed, we cover the return postage.

Change of mind

Contact us before sending anything back. Items must be unused, in their original condition and approved for return, and return shipping is at your cost. Change-of-mind refunds may be given as store credit.

Lost or delayed orders

If your order has not arrived within the expected delivery timeframe, please contact us. We will investigate with the carrier and work towards the best solution.

Your rights under Australian Consumer Law

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.