FAQs

Orders and delivery

How long will my order take?

Most orders are processed within 1 to 3 business days, and delivery typically takes 7 to 14 business days after dispatch. Occasional delays can happen, for example during busy periods, when a supplier is out of stock, or because of customs, public holidays or severe weather. Delivery times are estimates and vary by location.

Will I get tracking?

Yes. Once your order has been dispatched, we email you a tracking number so you can follow your delivery.

What if my order is late or lost?

If your order has not arrived within the expected delivery timeframe, please contact us. We will investigate with the shipping carrier and work towards the best solution.

Returns and refunds

What if my item arrives damaged, faulty or wrong?

Tell us within 90 days of delivery through Tazooko Care. Send your order number, clear photos and a short video, and choose a replacement, a refund to your original payment method, or store credit with a bonus. Your rights under the Australian Consumer Law always apply and do not expire after 90 days.

How do I get store credit?

Create a free account using the email on your order. If you choose store credit for a claim, we add it to your account, and you can use it at checkout when you are signed in.

Can I return something if I change my mind?

Please contact us before sending anything back. Items need to be unused, in their original condition and approved for return, and return shipping is at your cost.

About our products

Does the neck pillow help with noise?

The Wrap Around Neck Pillow helps reduce surrounding noise by covering your ears. You can tighten or loosen the closure until it feels secure but not restrictive.

Can I wash the neck pillow cover?

Yes. The cover is removable and washable. Take it off and wash it following the care label on the cover. Wipe the foam clean with a damp cloth, and avoid soaking or machine washing the foam.